Fabrication & Shipping Time

Residents of USA + Canada
Regular shipping per order: FREE

Express shipping per order: $30.00usd (does not apply to APO addresses)
For North American delivery time on items, check the shipping section on the items order form.
Note: Orders placed after 12 noon est, add one extra business day for delivery. Also items with customization may require a longer turnaround time.
* All Canadian orders are mailed directly from our Montreal, Canada office. No duty fees will apply.
Canadian Sales tax is applicable to all Canadian orders: GST 5% (+ QST 7.5% for Quebec), HST 13% for New Brunswick, Nova Scotia, Labrador and Newfoundland, and also GST (5%) for other Canadian provinces.

Please note: There is no express delivery to APO addresses. Parcels are sent by Insured mail, us postal service, delivery can take up to 1 month depending on location. If there is an alternate address you would like the parcel sent to, please let us know.

Residents of Europe, Australia or other International countries
Regular shipping per order: $20.00usd
Express shipping to Europe and Australia, per order: $50.00-$90.00usd
Shipping to other International countries, per order: $90.00-$125.00usd. To find out if we send to your country and at what price, email us with your complete shipping address in our "contact us" section.(Include the approximate total for the order.)
There may be additional duty or vat fees charged by your country's customs, fee will depend on the country. To find out more info, contact your local customs office.

Sending to remote destinations may have additional shipping costs added.
International orders; credit card verification may delay the confirmation of your order.
Importex may require further information to process the order. (A copy or your CC statement,
showing your name, address and last 4 digits or your CC). You will be notified by email.
Fabrication and shipping times for European and Internationl orders
Classic rings: 12-15 business days
Carved (symbols, oriental, celtic and motif): 12-15 business days
Inlayed rings: 14-17 business days
Stone settings: 15-19 business days
Handcarved: 16-20 business days
Chains, Bracelets and Pendants: 12-15 business days
Earrings and Cufflinks: 15-19 business days
Tungsten rings: 4-6 weeks
Express orders: 6-9 business days
The order confirmation is sent by email (by phone or fax if no available email address) on the business day following the order, sent from Sales - Importex. If you do not receive the confirmation by the end of the following day, check in your Junk Mail folder, sometimes the order confirmation will be directed there. Please contact us if you do not receive the email confirmation.
Importex sends orders either with Federal Express, the U.S. Postal Service's Express Mail, DHL (Express or Ground) , Canada Post or Registered International mail. Before signing for your package, please ensure that it is not ruptured or damaged. We cannot be held responsible for theft or loss once you have signed for your package.
Please double check delivery address on order form and in email order confirmation. A $15.00-$20.00usd service fee is charged for items that require reshipment due to address error. We can refuse international orders if shipping to particular destination is problematic or unreliable, in which case we will notify client immediately.